5th August 2011

News from Compliancy Services

FOS Receives 56,025 PPI Complaints in Three Months

FOS received 56,025 complaints relating to the mis-selling of payment protection insurance, between April and June 2011 and approximately 55% of the complaints were upheld in favour of the consumer...

 Claim Management Companies and Financial Services Complaints

The FSA's rules on complaint handling and compensation make clear that consumers may raise issues directly with firms, FOS or FSCS without incurring any fee or charge...

HMRC Service Standards Under Fire

 

Budget cuts and inflated expectations of IT projects, have lowered the quality of HMRC's interaction with the public to unacceptable levels according to the TSC...

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