13th September 2023
Columbia Threadneedle Investments: Embedding Consumer Duty into your firm's culture
With the implementation of the Consumer Duty (Duty) having taken place on 31 July 2023, firms across UK Financial Services had been focused on delivering on the requirements under the four outcomes; Product & Service, Price & Value, Consumer Understanding and Consumer Support. Concurrently, firms should also be monitoring how their culture aligns with the Duty and how it is integral to the way the firm operates, with the additional necessity to document corresponding processes and show how they ensure positive consumer outcomes.