19th September 2018

Experiences from another world

Diego Masciaga has a career spanning some 40 years in hospitality around the world, 30 consecutive years were spent managing the world famous 3* Michelin restaurant and hotel, the Waterside Inn in Bray. His achievements have been recognised by international industry organisations and the Italian Government. These experiences allow him to mentor, coach and make management and leadership speeches both within and outside the hospitality industry, as well as provide customer service and leadership consultancy to many types of businesses. 

We are really pleased that Diego will be providing some observant and incisive blogs for Panacea in the coming weeks around the very many aspects of customer services, often forgotten or in some cases never learned, bringing a different perspective to the world of treating customers fairly.

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